There are multiple warehouses ,like in China, the United States and Europe. So we will match the best shipping location according to the customers’ address based on the Proximity principle.

From the time you put your order, you have:

• 12 month of all Stigma machines and kits

During this period, if there's any deficiencies found, you can always ask for the amendment request that can be:

• Repair, partially change of Tattoo Machine.

• Ask for a new tattoo machine or tattoo kit( If evidence shows there's no solution to repair the deficiencies)

• Technic support

You will lose the warranty if your machine is damaged by negligence or is opened by unauthorized staff/personnel.

Please remember, we have patented tools to open the machines.

You will lose the warranty as well if liquids enter the engine because you used non-Stigma cartridges and accessories. We can only guarantee a well-functioning workflow if you use original Stigma products.

Simply email us at sales@stigmaofficial.com  with the following information:

•Order Number
•Item to return
•Item condition
•Reason for return

We will get back to you within 24 business hours. We are closed on Sunday.

If you want to return the goods, please contact us before returning. Please do not return the goods directly to avoid loss. Once you have emailed sales@stigmaofficial.com and all return requirements are met; you will receive a return authorization.